Owner Micah Mangione speaks from the heart about why he started the company.
"In 2011, we entered into a business venture with the purpose of reselling used medical lab equipment online.
The vision for our ecommerce site was metaphorically like the successful eBay model, but specifically for selling this specialized equipment.
We hired a tech/software company to build our ecommerce site, and were excited to see this idea become a reality. This site was going to be the foundation of our business.
After many attempts at development, the tech/software company failed to build the functional site that they promised. We were left in a tough financial situation because we had a fixed budget and limited time. Basically, both time and money were in short supply.
We experienced various problems with the software company, the most prevalent being their lack of transparency. They over-promised and under-delivered, misquoted timelines and added additional costs that weren't initially discussed."
"Necessity is the mother of all invention, so I began reading books on software development from the library and decided to build the software myself.
This was before YouTube and the extensive online access we have today, but the end result of my efforts was a functional website.
Despite this software success, the company vision didn't come to fruition in the long run because we ran out of money. We couldn't launch the product, but all was not lost.
In fact, a new vision emerged. I decided to focus on software development. This disappointing experience is what led me down the pathway to who we are and what we do today."
"I realized I had a true passion for building software and went to work for a venture capital firm building software for startups that they acquired. It was during this period that I discovered my experience with the tech company was not unique. I relived my same startup failure over and over in dealing with these newly acquired companies.
The most common problem they faced was the minimally-functional and poorly-implemented software these companies were using. We often had to tear the coding apart and rebuild it. Essentially, we had to start from scratch.
When working with the venture capital firm, I witnessed at least 12-15 startups per year fail due to poorly implemented software."
"I was tired of seeing so many ideas fail and I wanted to make more of an impact. I saw these small businesses at a very fragile point in their development being taken advantage of by other companies.
My experience with the venture capital firm showed me that I needed to start a software company rooted in integrity: a software company focused on solving the real struggles most consumers face while trying to implement their ideas.
That's why we are so passionate about helping small companies. We see that many are being taken advantage of, whether intentionally or unintentionally. We see new businesses so often spend money they can't afford without getting the results they need. Time is money and often they run out of both."
"We are a technology company that impacts the small to mid-size business sector. We've become the go-to, one-stop-shop solution for small businesses who don't have in-house technology support but definitely need it. We also implement new software ideas the business owners want to create and care most about.
We help companies by offering an array of services including:
Connect-IO was founded with the intention of making a difference for real people. Our mission is to deliver real results for our customers.
We've become a team of intellectuals who have a passion for bettering humanity by ensuring that small businesses have their software and technology needs well taken care of - so they can focus on delivering the services they offer to their customers.
We take a more holistic approach to assessing needs and capabilities. We build applications and we make sure that our clients - whatever state they're in - get what they need for the lowest possible cost and understand it.
We don't take advantage of them, which is, unfortunately, very common. We take care of them.
We've taken on a larger role than I ever imagined when I first had this vision. We're like a one-stop-shop. We may not know every answer, but we work with many industry specialists who we can call upon for solutions.
Our clients have many different questions. The depth and breadth of these varied needs have compelled us to become the ultimate solution. When I first got started, I thought the focus would be on websites and applications, but our customers need more. They need a holistic set of solutions and that's exactly what we provide.
For me, the feeling of helping a small business prosper and grow is the most meaningful outcome."